Privacy Policy

Effective Date: May 28, 2026

This Privacy Policy explains how PETRAVO (“PETRAVO”, “we”, “our”, or “us”) collects, uses, stores, and protects personal data when you visit PETRAVO.NET, contact us, request information, discuss a custom order, or interact with our products and services.

PETRAVO works with petrified wood, natural stone, wood, and selected natural materials to create collectible objects, interior pieces, and custom-made works for private clients, collectors, designers, galleries, and interior projects.

PETRAVO.NET is currently used for presentation, portfolio, communication, and customer inquiry purposes. Sales may be processed through selected third-party marketplace platforms such as Etsy, eBay, or similar services. When a purchase is completed through a third-party marketplace, that platform may also process your personal data under its own privacy policy and terms.

PETRAVO respects your privacy and processes personal data in accordance with applicable European Union data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.

1. Data Controller

PETRAVO is currently operated as an independent project.

Contact:
Email: support@petravo.net

Full legal business details, including registered business name, registered business address, registration number, and VAT/MVA number if applicable, will be added once PETRAVO is formally registered as a business.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• PETRAVO.NET;
• email communication with PETRAVO;
• product inquiries;
• custom order inquiries;
• collaboration inquiries;
• customer service communication;
• technical website usage data;
• order-related communication where applicable.

This Privacy Policy does not replace the privacy policies of third-party platforms such as Etsy, eBay, payment providers, shipping providers, hosting providers, analytics providers, or social media platforms. If you interact with PETRAVO through those services, their own privacy policies and terms may also apply.

3. Personal Data We May Collect

Depending on how you interact with PETRAVO, we may collect and process the following categories of personal data:

• name;
• email address;
• phone number;
• country or region;
• company name, if relevant;
• message content;
• communication history;
• custom order details;
• product inquiry details;
• preferred materials, dimensions, style, budget, or project requirements;
• reference images, sketches, or files you choose to send us;
• shipping information where required for an order;
• order information received from marketplace platforms where applicable;
• technical website data such as IP address, browser type, device type, operating system, pages visited, date and time of visit, and basic security logs.

We only collect personal data that is necessary for communication, inquiry handling, customer service, order-related purposes, website operation, security, or legal obligations.

4. How We Collect Personal Data

We may collect personal data when:

• you visit PETRAVO.NET;
• you contact us by email;
• you request information about a product;
• you discuss a custom order;
• you send us images, files, or project references;
• you communicate with us through marketplace platforms;
• you purchase through Etsy, eBay, or another third-party marketplace;
• you interact with our social media or linked third-party pages;
• technical data is generated automatically by the website, hosting provider, or security systems.

5. Purposes of Processing

We process personal data for the following purposes:

• to respond to inquiries;
• to discuss product availability;
• to prepare custom order communication;
• to evaluate collaboration requests;
• to communicate with customers;
• to fulfill orders where applicable;
• to arrange shipping where applicable;
• to provide customer support;
• to maintain website security;
• to prevent fraud or misuse;
• to keep reasonable business records;
• to comply with legal, tax, accounting, customs, consumer protection, sanctions, or export control obligations where applicable;
• to protect our legal rights and legitimate business interests.

6. Legal Bases for Processing

We process personal data under one or more lawful bases under GDPR.

Contract or Pre-Contractual Steps

We may process your data when it is necessary to respond to your inquiry, discuss a product, prepare a quote, discuss a custom order, complete an order, arrange delivery, or provide customer service.

Legal Obligation

We may process and retain certain information where required by tax, accounting, customs, consumer protection, sanctions, export control, or other applicable laws.

Legitimate Interests

We may process data where necessary for legitimate business interests, including communication, website security, fraud prevention, record keeping, customer service, business development, and protection of legal rights, provided those interests do not override your privacy rights.

Consent

We may rely on consent for optional activities such as newsletter communication, non-essential cookies, analytics, or marketing technologies if such tools are introduced in the future. You may withdraw consent at any time where processing is based on consent.

7. Marketplace Sales

PETRAVO may sell or present products through third-party marketplace platforms such as Etsy, eBay, or similar services.

When you make a purchase through a marketplace, that platform may collect and process your personal data independently. PETRAVO may receive only the information necessary to communicate with you, fulfill the order, arrange shipping, handle returns, resolve disputes, or provide customer service.

Marketplace purchases are also subject to the privacy policies, payment rules, buyer protection rules, return rules, and dispute resolution procedures of the relevant platform. Etsy also explains that sellers may need their own privacy policy when selling in or into the EU, because sellers may process buyer data for order fulfillment and related purposes. (help.etsy.com⁠)

8. Payments

At the current stage, PETRAVO does not process direct card payments through PETRAVO.NET unless clearly stated on the website.

If you purchase through Etsy, eBay, or another marketplace, payment processing is handled by the relevant platform or its payment providers under their own terms and privacy policies.

If direct payment processing is introduced on PETRAVO.NET in the future, payment may be processed by third-party payment providers. PETRAVO does not intend to store full payment card details on its own servers.

9. Shipping and Delivery

If shipping is required, we may process and share necessary delivery information with shipping carriers, postal operators, customs brokers, logistics partners, or marketplace platforms.

This may include:

• recipient name;
• shipping address;
• phone number;
• email address;
• order reference;
• product description;
• customs value;
• customs documentation where required;
• country of destination.

For international shipments, certain information may be processed by customs authorities, postal networks, shipping providers, or logistics partners outside your country of residence.

10. Cookies and Similar Technologies

PETRAVO.NET may use cookies and similar technologies.

Cookies are small files stored on your device. They may be used to make the website function, improve security, remember preferences, or support basic technical operation.

Strictly Necessary Cookies

Strictly necessary cookies may be used to operate the website, maintain security, load pages, remember privacy choices, or enable basic technical features.

Analytics and Marketing Cookies

If analytics, advertising pixels, conversion tracking, or marketing cookies are introduced in the future, they will be used only where legally permitted and, where required, after your consent.

The European Commission explains that cookies may be used to remember preferences and establish statistics about website experience, and users may be asked to accept or refuse cookies. (European Commission⁠) Non-essential cookies, such as analytics or marketing cookies, commonly require consent before use. (GDPR.eu⁠)

11. Third-Party Services

We may use third-party service providers to operate the website, communicate with customers, present products, process marketplace orders, arrange shipping, secure the website, or improve our services.

These may include:

• website hosting providers;
• domain and email service providers;
• marketplace platforms such as Etsy or eBay;
• payment providers used by marketplaces;
• shipping and logistics providers;
• analytics providers, if introduced;
• fraud prevention providers, where applicable;
• accounting, bookkeeping, legal, or professional advisors;
• social media platforms if you interact with us there.

Third-party providers may process personal data either as processors acting on our behalf or as independent controllers under their own privacy policies.

We only share personal data when necessary for the relevant purpose and where there is a lawful basis to do so.

12. International Data Transfers

Because PETRAVO may serve international customers and may use international platforms and service providers, personal data may be processed in countries outside your country of residence and, in some cases, outside the European Economic Area.

Where personal data is transferred outside the EEA, we seek to ensure that appropriate safeguards are used where required, such as adequacy decisions, standard contractual clauses, contractual safeguards, secure providers, and appropriate technical and organizational measures.

Some third-party platforms, shipping providers, payment providers, marketplace providers, and cloud infrastructure providers may process data internationally under their own compliance frameworks.

13. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on the type of data and the reason for processing.

• General inquiries may be retained for a reasonable period to respond and maintain business records.
• Custom order communication may be retained for the duration of the project and for a reasonable period afterward in case of follow-up questions, documentation needs, disputes, or repeat work.
• Order, invoice, shipping, and accounting data may be retained for the period required by applicable tax, accounting, customs, consumer protection, or legal rules.
• Technical logs may be retained for a limited period for website security, troubleshooting, and fraud prevention.
• Marketing data, if collected in the future, will be retained until consent is withdrawn, you unsubscribe, or the data is no longer needed.

GDPR requires transparency about how long personal data will be stored or, where this is not possible, the criteria used to determine retention periods. (gdpr-info.eu⁠)

14. Your Rights Under GDPR

Where GDPR applies, you may have the following rights regarding your personal data:

• the right to access your personal data;
• the right to request correction of inaccurate data;
• the right to request deletion of your data;
• the right to restrict processing;
• the right to object to processing based on legitimate interests;
• the right to data portability;
• the right to withdraw consent at any time where processing is based on consent;
• the right to lodge a complaint with a data protection supervisory authority.

To exercise your rights, contact us at:

support@petravo.net

We may need to verify your identity before responding to certain requests.

15. Security

We use reasonable technical, organizational, and administrative measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Such measures may include:

• secure hosting;
• access control;
• password protection;
• limited access to customer information;
• secure communication practices;
• fraud prevention measures;
• service provider review;
• technical monitoring where appropriate.

No method of digital transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed.

16. Children’s Privacy

PETRAVO.NET is not intended for children and does not knowingly collect personal data from children.

If we become aware that personal data from a child has been collected without an appropriate legal basis or parental consent where required, we will take reasonable steps to delete such data.

17. Custom Orders and Individual Work

If you contact PETRAVO regarding a custom order, individual commission, collaboration, interior project, or design work, we may process the information you provide in order to understand the project and prepare a response, estimate, quote, or proposal.

This may include:

• project description;
• preferred material;
• dimensions;
• intended use or placement;
• interior or design context;
• reference images;
• budget range;
• delivery location;
• communication history;
• business or gallery information where relevant.

We use this information only to evaluate, prepare, discuss, and, where agreed, perform the requested work.

18. Natural Product and Visual Disclaimer

PETRAVO works with petrified wood, natural stone, wood, and other natural materials.

Because these materials are natural, each piece may vary in:

• color;
• texture;
• mineral composition;
• grain;
• inclusions;
• cracks;
• cavities;
• dimensions;
• surface structure;
• weight;
• visual balance;
• natural imperfections.

Such variations are part of the natural character of the material and do not necessarily constitute defects.

Photographs are intended to represent the product as accurately as possible, but colors and textures may appear differently depending on lighting, screen settings, photography conditions, and natural material variation.

19. Sanctions, Export Control, and Restricted Transactions

PETRAVO reserves the right to refuse, cancel, delay, or restrict transactions where necessary to comply with applicable laws, sanctions, export control rules, anti-money laundering requirements, fraud prevention procedures, marketplace rules, logistics restrictions, or international trade requirements.

This may include refusing orders from certain countries, individuals, entities, or shipping destinations where required by law or by payment, logistics, marketplace, or service providers.

20. Links to Other Websites

PETRAVO.NET may contain links to third-party websites, marketplace listings, social media pages, payment platforms, shipping providers, or partner websites.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review the privacy policy of any third-party service before providing personal data.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, technologies, or services.

The updated version will be published on PETRAVO.NET with a revised effective date. Where legally required, we may provide additional notice or request renewed consent.

22. Contact

If you have questions about this Privacy Policy or how PETRAVO processes personal data, contact us at:

PETRAVO
Norway
Email: support@petravo.net
Website: PETRAVO.NET

Registered business details will be added once PETRAVO is formally registered.