Shipping & Returns policy Petravo.net
Effective Date: May 28, 2026
This Shipping & Returns Policy governs international shipping, delivery handling, returns, cancellations, refunds, and damage reporting procedures associated with PETRAVO products. PETRAVO specializes in collectible natural objects, fragile artisan decor, and unique petrified wood compositions requiring specialized handling and packaging procedures.
1. SHIPPING ORIGIN
All shipments originate from Latvia and may be fulfilled through: – artist studios, – logistics providers, – storage facilities, – or freight handling partners.
2. PROCESSING & HANDLING
Orders generally require 2–7 business days for processing. Additional preparation time may be required for: – oversized products, – fragile items, – custom packaging, – freight coordination, – or export documentation.
3. SHIPPING METHODS
PETRAVO may utilize: – tracked shipping, – insured transport, – signature confirmation, – fragile handling services, – freight forwarding, – and specialized logistics providers.
4. INTERNATIONAL DELIVERY
Customers are responsible for: – import compliance, – customs requirements, – taxes, – duties, – and local regulations within destination jurisdictions.
5. DELIVERY ESTIMATES
Estimated delivery timelines are informational only and are not guaranteed. International shipping may be affected by: – customs processing, – carrier delays, – seasonal congestion, – weather disruptions, – or geopolitical events.
6. FRAGILE & NATURAL MATERIAL DISCLAIMER
Natural stone and petrified wood products may contain: – organic irregularities, – structural variations, – mineral fractures, – inclusions, – and naturally occurring imperfections. Such characteristics are inherent to authentic natural materials.
7. DAMAGE REPORTING
Customers must inspect shipments promptly upon delivery. Visible damage claims should include: – photographs, – packaging evidence, – shipping labels, – and prompt written notification. Failure to report shipping damage within a reasonable timeframe may limit claim eligibility.
8. RETURN ELIGIBILITY
Approved returns must generally: – remain unused, – retain original packaging, – and comply with PETRAVO return instructions. Unauthorized returns may be refused.
9. NON-RETURNABLE PRODUCTS
PETRAVO reserves the right to classify certain products as: – final sale, – collectible, – made-to-order, – oversized, – or non-refundable.
10. REFUNDS
Approved refunds are generally issued to the original payment method. Refund timelines may vary depending on: – banking institutions, – payment processors, – fraud review procedures, – and international transaction systems.
11. LIMITATION OF LIABILITY
PETRAVO shall not be liable for: – indirect losses, – delayed delivery damages, – customs-related losses, – carrier-related delays, – or improper post-delivery handling.
12. POLICY MODIFICATIONS
PETRAVO reserves the right to modify this Shipping & Returns Policy at any time without prior notice.