Privacy Policy

Effective Date: May 28, 2026

Welcome to PETRAVO.NET (“PETRAVO”, “we”, “our”, or “us”). This Privacy Policy describes how PETRAVO collects, processes, stores, transfers, protects, and utilizes personal data in connection with our website, products, services, communications, and commercial activities. PETRAVO specializes in collectible petrified wood, natural stone objects, artisan interior decor, and unique natural material compositions sourced and curated for collectors, designers, and interior enthusiasts worldwide. We are committed to maintaining high standards of transparency, privacy protection, data security, and regulatory compliance in accordance with applicable European Union legislation, including the General Data Protection Regulation (GDPR). By accessing or using PETRAVO.NET, you acknowledge and agree to the practices outlined within this Privacy Policy.

1. DATA CONTROLLER

PETRAVO operates as the data controller responsible for the processing of personal data collected through PETRAVO.NET. 

Contact: PETRAVO

Riga, Latvia

support@petravo.net

2. PERSONAL DATA WE COLLECT

We may collect: – full legal names, – billing information, – shipping addresses, – phone numbers, – email addresses, – transaction information, – communication records, – IP addresses, – browser and device identifiers, – analytics data, – order history, – fraud prevention metadata, – and technical website interaction information. Certain information may be collected automatically through cookies, server logs, payment providers, and security systems.

3. LEGAL BASIS FOR PROCESSINGPETRAVO processes personal data under one or more lawful bases including: – contractual necessity, – legitimate commercial interests, – legal obligations, – customer consent, – fraud prevention requirements, – and regulatory compliance obligations. Processing activities are conducted in accordance with GDPR Articles 6 and 32 where applicable.

4. PAYMENT PROCESSING

Payments are processed securely through Stripe and related financial infrastructure providers. PETRAVO does not store complete payment card information on internal servers. Payment processors may independently collect: – transaction authentication data, – payment verification information, – anti-fraud indicators, – billing validation metadata, – and risk assessment information.

5. COOKIES & TRACKING TECHNOLOGIES

PETRAVO.NET may utilize: – cookies, – tracking pixels, – analytics technologies, – session identifiers, – security monitoring systems, – and performance optimization tools. Such technologies may support: – cart functionality, – fraud prevention, – analytics, – conversion monitoring, – advertising optimization, – and website security. Future integrations may include Google Analytics, Meta Pixel, and related advertising systems.

6. INTERNATIONAL DATA TRANSFERS

As PETRAVO serves international customers, personal data may be processed across multiple jurisdictions including through: – logistics providers, – payment processors, – cloud infrastructure, – fraud prevention systems, – and analytics providers. PETRAVO undertakes commercially reasonable measures to ensure lawful and secure international data handling practices.

7. DATA RETENTION

Personal data shall only be retained for periods reasonably necessary to: – fulfill contractual obligations, – maintain accounting records, – resolve disputes, – investigate fraud, – comply with tax obligations, – and satisfy regulatory requirements. Retention periods may vary depending on jurisdiction and transaction history.

8. CUSTOMER RIGHTS UNDER GDPR

Where applicable under GDPR, customers may possess rights including: – access, – rectification, – deletion, – restriction of processing, – objection, – data portability, – withdrawal of consent, – and complaint submission to a supervisory authority.

9. SECURITY & FRAUD PREVENTION

PETRAVO employs commercially reasonable administrative, organizational, and technical safeguards intended to protect customer information against: – unauthorized access, – misuse, – cyber threats, – disclosure, – destruction, – or manipulation. No digital transmission or storage system can guarantee absolute security.

10. THIRD-PARTY SERVICES

PETRAVO may utilize third-party providers including: – payment processors, – shipping carriers, – analytics platforms, – fraud prevention providers, – hosting infrastructure, – and customer communication systems. PETRAVO is not responsible for independent third-party privacy practices.

11. NATURAL PRODUCT & VISUAL DISCLAIMER

Due to the authentic and natural characteristics of petrified wood and natural stone products: – coloration, – textures, – mineral inclusions, – organic structures, – dimensions, – and visual composition may vary naturally between products. Such variations constitute inherent material characteristics rather than manufacturing defects.

12. SANCTIONS & EXPORT COMPLIANCEPETRAVO reserves the right to restrict transactions, shipments, or services where required by: – export regulations, – sanctions compliance, – anti-money laundering obligations, – or international trade restrictions.

13. POLICY MODIFICATIONS

PETRAVO reserves the right to revise or modify this Privacy Policy at any time without prior notice. Continued use of PETRAVO.NET constitutes acceptance of the current published version.

14. GOVERNING LAW

This Privacy Policy shall be governed by: – the laws of Latvia, – applicable European Union legislation, – GDPR regulations, – and international consumer protection principles where applicable.